MHQP’s mission is to drive measureable improvement in health care quality, patients’ experiences of care, and use of resources in Massachusetts through patient and public engagement and broad-based collaboration among health care stakeholders, including physicians, hospitals, health plans, purchasers, patient and public advocates, government agencies and academics.

Healthcare Compass Screenshot

Healthcare Compass was designed by MHQP to make it easy for consumers to search and compare primary care doctors’ offices on how well they provide certain aspects of care, services, tests and treatments. Helping people find a primary care provider quality ratings helps people better understand what healthcare quality is and how they can work with their doctor to improve care.

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David Williams from Health Business Blog interviews Barbra Rabson about MHQP’s upcoming 21st anniversary celebration.

MHQP is about to celebrate its 21st anniversary. What are you celebrating? 

We are celebrating the courage and vision it took 21 years ago to found MHQP, and the amazing two decades of progress we’ve made since our inception. Our 21st anniversary is symbolic of our coming of age and reaching a level of maturity. MHQP has become an important part of the Massachusetts healthcare landscape over the decades thanks to the commitment and hard work of our diverse stakeholders ...

MHQP Publishes Clinical Quality Measures with Consumer Reports

Press Release

In an effort to better reach consumers with reliable performance information, MHQP partnered with Robert Wood John Foundation (RWJF) and seven other communities to publish three clinical quality measures in Consumer Reports.  The measures focus on how well over 300 local primary care doctors’ offices provide evidence-based care for cervical and colon cancer screenings, and monitor medications which may be used for heart disease.

Twenty-six of the participating medical practices in Massachusetts earned top scores in all three measures. While Massachusetts primary care practices perform better than the national average on these and other measures of physician performance, the ratings show differences in quality of care regionally and among practices.

“By giving both consumers and clinicians access to quality data, clinicians understand how they can improve the care they give their patients, and consumers can make better informed decisions about their care,” said Barbra Rabson, president and CEO at MHQP. “Collecting and publishing reliable quality data has driven steady improvement and reduced the variation in care over time.” [Read more

MHQP 2015-2016 Progress Report

MHQP Progress Report

As we enter our third decade of bringing stakeholders together to improve health care quality in Massachusetts, we are pleased to present MHQP's 2015-2016 Progress Report. The Progress Report details the successes we have had in the past year, along with our vision for MHQP's role improving patient and family centered care in 2016 and beyond. 

  • Charting a New Patient-Focused Leadership Strategy: Learn about how MHQP is launching new strategies in patient engagement, patient reported outcomes, and patient experience - all key focus areas for improving patient centered care. 
  • Driving Innovations in Patient Experience Measurement and Reporting: MHQP has been leading the field in piloting new features of patient experience surveying, in order to better capture the voice of the patient. 
  • Bringing Regional Expertise to National Initiatives: MHQP will be participating in two groundbreaking quality initiatives as part of the Network for Regional Healthcare Improvement (NRHI), a national organization of regional health improvement collaboratives.
  • Demystifying Practice Variation, from Data to Action: MHQP was one of the first organizations to bring payers and providers together to examine practice pattern variation using data from a state’s all-payer claims database (APCD).
  • Standardizing State Quality Measures: MHQP worked with the MA Hospital Association and MA Association of Health Plans to facilitate collaboration on health care performance measurement in Massachusetts.

Video Highlights from our National Meeting for Advancing Patient Experience Measurement & Reporting

On November 18, 2014, 40 experts and thought leaders in the field of patient experience reporting came together to discuss the current state of and identify specific actions that can be taken to Advance the Ambulatory Patient Experience Measurement and Reporting Agenda in the nation. The goal of the meeting was to discuss lessons learned from leading efforts and to explore new ideas to help us develop a roadmap for future public reporting of ambulatory patient experience results. The meeting was supported by the Robert Wood Johnson Foundation, with additional funding from the Center for Healthcare Transparency.

Advancing The Patient Experience Agenda             The Power Of The Patient Narrative


Empowering Physicians With Patient Experience Data

Documents associated with the National Meeting Advancing Patient Experience Measurement & Reporting:


New Patient Experience Survey Trends; Healthcare Compass Data Updated

MHQP is pleased to announce the results of the 2015 Patient Experience Survey results are available on Healthcare Compass, along with updated Clinical Quality data. View the press release about trends in Massachusetts patient's experiences with their primary care provider. 

Guidelines & Action Plans

Ensuring that every patient receives the same high standard of care is an important indicator of healthcare quality. Recently updated to reflect 2016 recommendations, MHQP's adult preventive, pediatric preventive, and perinatal care guidelines are used and supported by the broad range of Massachusetts healthcare providers and other stakeholders. [read more]

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