Barbra Rabson has been President and CEO of MHQP since 1998. Under her leadership, MHQP has become one of the most trusted names in measurement and public reporting of healthcare information in Massachusetts and in the nation. She has led MHQP to issue three first-in-the-nation statewide public releases of hospital and physician performance information, including a collaboration with Consumer Reports to jointly release the results of a statewide patient experience survey assessing primary care practices.
Ms. Rabson is a founding member and past Board Chair of the Network for Regional Healthcare Improvement (NRHI), a national network of regional health improvement collaboratives. She is also a member of the Massachusetts Executive Office of Health and Human Services Quality Measure Alignment Task Force and Quality Subcommittee. Ms. Rabson has a long track record for innovative collaboration. She received her Masters in Public Health from Yale University and her undergraduate degree from Brandeis University.
Karen Smith joined MHQP in 2013. As Chief Operating Officer, Ms. Smith directs the internal operations of the organization. In her previous role as the Executive Director of the Massachusetts Child Health Quality Coalition, she provided leadership to the coalition, a diverse group of stakeholders committed to improving the health of children in Massachusetts and the quality of care they receive.
Ms. Smith has over 25 years of experience managing physician practices, developing quality improvement initiatives, and reporting ambulatory quality performance. Previously, she was the Senior Director for Quality and Operations at Steward Healthcare Network. She has also worked for other provider organizations including the Pediatric Physicians’ Organization at Children’s, Massachusetts Eye and Ear Infirmary, and Harvard Vanguard Medical Associates. Ms Smith also served as Director of Health Care services for Blue Cross BlueShield of MA, as the Assistant Deputy Commissioner for Program Development within the Department of Health and Hospitals for the City of Boston and as Assistant Director, Office of Health Policy, for the MA Executive Office of Health and Human Services. She received a Bachelor of Arts degree in Psychology from the College of the Holy Cross in Worcester, Massachusetts and a Masters of City and Regional Planning from the Kennedy School of Government, Harvard University.
Jim Courtemanche joined the MHQP in 2015. As Vice President of Programs and Analytics, Mr. Courtemanche is responsible for the development of analytic platforms and applications to support MHQP’s mission, strategic goals, and project objectives.
Mr. Courtemanche has over 30 years experience in healthcare analytics in both provider and insurance settings. Most recently, Jim held analytic leadership positions at the Lowell General Physician Hospital Organization and Steward Health Care Network, directing teams that analyzed and reported cost and utilization performance metrics. During Mr. Courtemanche's sixteen years at Tufts Health Plan, he supported Senior Product enrollment and payment, Medicare risk adjustment programs, Medicare Part D implementation and analytics and provider risk contract financial reconciliation. Mr. Courtemanche received an A.B in Biology from Harvard College and an S.M in Health Policy and Management from the Harvard T.H. Chan School of Public Health.
Janet Flaherty joined MHQP in 2007. As the Senior Director of Finance and Accounting, Ms. Flaherty is responsible the MHQP budget development and accounting operations, and supportis business development activity.
Ms. Flaherty has over 20 years of experience in accounting and finance. Prior to joining MHQP, Ms. Flaherty spent 10 years as a Financial Analyst for Millipore Corporation responsible for financial analysis for a worldwide sales division. Prior to Millipore Corporation, Ms. Flaherty worked at Ernst & Young in public accounting, performing audits for industries such as manufacturing, real estate, and healthcare, and becoming certified as a C.P.A. Ms. Flaherty received a Master’s in Business Administration from Babson F.W. Olin Graduate School of Business, and a Bachelors degree in Accounting from Boston College.
Janice Singer joined MHQP in 2003. As the Senior Advisor for Program Innovations, Ms. Singer oversees management of MHQP's programs, including MHQP’s primary measurement programs, including the on-going implementation of MHQP’s Statewide Commercial Patient Experience Surveys and statewide comparison of the clinical quality performance. Additionally, Ms. Singer directs the development and implementation of MHQP’s Practice Pattern Variation Analysis program.
Ms. Singer has over 30 years of experience in health care program development, management and research. She has served as Director of Managed Care Programs for the Massachusetts Medicaid Program and as a Senior Project Director for the Health Policy Center of Brandeis University where she evaluated health care programs across the United States. Ms. Singer spent 11 years with Blue Cross and Blue Shield of Massachusetts, directing a variety of program development and strategic planning departments. Before joining MHQP, she was the Director of Market Research and Business Development at Fallon Community Health Plan in Worcester, Massachusetts. Ms. Singer received a Master's degree in Public Health from Harvard University and a Master's in Sociology from Boston College. Her undergraduate degree is from the University of Maryland.
Janice Batty joined MHQP as Office Manager/Executive Assistant in October 2014. She comes to MHQP with extensive experience working in similar positions, most recently supporting executives at Steward Health Care. Ms. Batty also spent 20 years at The Gillette Co. as the Senior Executive Assistant to several senior vice presidents in their international and domestic divisions. Ms. Batty has an Associates of Arts degree from Briarcliff College (which has since merged with Pace University) in New York and a Bachelor’s Degree in Consumer Services from Simmons College.
Hannah Cain joined MHQP in 2015. Her responsibilities include coordinating activities related to the preparation and distribution of the Patient Experience Survey.
Prior to joining MHQP, Ms. Cain interned at the Massachusetts Executive Office of Health and Human Services in the Department of Children Youth and Families, where she assisted with the Safe and Successful Youth Initiative. In addition, she also helped to review Unified Planning Team applications which provide educational, behavioral, residential, and/or health outlets for youth who are in need of such services. Ms. Cain received her Bachelor of Arts degree from Brandeis University in Health Science; Society and Policy in May 2015.
Jason Leistikow joined MHQP in 2008. As the Senior Information Systems Developer, he is responsible for developing and managing the information systems used to support MHQP operations. In addition to serving as MHQP's principal database administrator, he is a key contributor for report generation and data analytics. Mr. Leistikow also manages several websites operated by MHQP.
Mr. Leistikow brings over 20 years of experience in data analytics and in the management of information systems technologies. Prior to joining MHQP, Mr. Leistikow was an Applications Developer for the State Street Corporation in Boston. At this organization, he was responsible for creating and maintaining applications used to improve operating efficiencies within the organization. Previously, Mr. Leistikow was a Programmer/Analyst for the Picker Institute, a Boston-based healthcare quality research organization. Mr. Leistikow holds a Bachelor's degree in Business Administration with a concentration in Management Information Systems from the University of Wisconsin-Milwaukee.
Natalya Martins joined MHQP in 2016 as a Project Coordinator for Patient Engagement Surveys. Her responsibilities include coordinating activities related to the preparation and distribution of the Patient Engagement Survey. She collaborates on MHQP’s Clinical Guidelines for adult, pediatric, and perinatal preventive care.
Prior to joining MHQP, Ms. Martins conducted research for the Department of Exercise Science at Skidmore College where she assessed the efficacy of nutritional supplements on exercise performance following fatiguing exercise. She also interned for the Legal Department at Liberty Mutual where she transposed and organized data. Ms. Martins received a Bachelor of Science degree from Skidmore College in Health & Exercise Science with a concentration in Pre-Health in May 2016.
Nathalie McIntosh joined MHQP in October of 2017. As Senior Project Manager for Public Programs Dr. McIntosh is responsible for planning, coordinating and overseeing the day-to-day activities of the public program survey measurement and reporting.
Prior to joining MHQP, Dr. McIntosh was a Senior Project Manager at the Center for Healthcare Organization and Implementation Research (CHOIR) at VA Boston Healthcare System, where she managed research projects focused on understanding and improving healthcare delivery, and patient outcomes and experiences. Dr. McIntosh received a Ph.D. in Public Health (Health Policy and Management) from Boston University, and an M.Sc. in Genetic Counseling, an M.Sc. in Molecular Biology, and a B.Sc. in Biology (Human Genetics) from McGill University.
Raji Rajan joined MHQP in 2015 as Senior Programming Manager. She has over 18 years of experience in the finance and banking industry, developing reporting and application integrations for various businesses needs. Prior to MHQP, Ms. Rajan worked as a Business Intelligence Developer at Boston Private Bank, with lead role in managing data warehouses and reporting needs. Ms. Rajan also worked as a Senior Software Engineer at Fidelity Investments, where she developed and supported voice response applications and reporting, and as a SAS programmer at Parexel International.
Ms. Rajan received a Master’s in Business Administration from Clark University, a Master's in Applied Statistics from Worcester Polytechnic Institute, and a bachelor's in economics from Stella Maris College, India. Ms. Rajan is currently pursuing a Masters Certification in Health Informatics at Northeastern University.
Dr. Stern joined MHQP in November, 2014. As the Senior Project Manager for Patient Experience Surveys, her role includes planning, coordinating, and overseeing the day-to-day activities of the MHQP annual statewide patient experience survey program, as well as supporting efforts to expand in new areas and modes of survey research. Dr. Stern also works with external stakeholders and survey administration vendor to design survey measurement and implement survey research projects.
Prior to joining MHQP, Dr. Stern served as Research Manager at the Center for the Evaluation of Value and Risk in Health (CEVR) at Tufts Medical Center where she played an integral role in its growth and development since its inception in 2006. She was responsible for managing and overseeing all aspects of the Center’s infrastructure, including both administrative operations and senior management components. Dr. Stern has over 20 years of experience in developing, implementing, directing and managing health service research projects related to access to health care; consumer perceptions of acute, ambulatory and long-term care settings; and consumer satisfaction and quality assessment of adult day care. Dr. Stern received a PhD in Gerontology at the University of Massachusetts Boston, a MA in Gerontology from the University of Pennsylvania and her BS in Human Development and Family Studies from Cornell University.
Hong Chang, Ph.D, works with MHQP as a statistical consultant. He advises MHQP and assists with implementation on statistical methodologies related to MHQP’s Patient Experience Survey and Clinical Quality measurement programs. Dr. Chang is an assistant professor of Medicine at Tufts Medical School and statistician for Biostatistics, Epidemiology, and Research Design Center (BERD) at the Tufts Center for Clinical and Translational Science Institute. He holds a Ph.D. and MA in statistics from the University of Connecticut, Storrs, and a BS in management information systems at Qsinghua University, Beijing.
Rose Judge has worked as a consultant for MHQP since 2015, and before that worked for MHQP since 2006. She advises MHQP in the future development and implementation of MHQP’s Patient Experience Survey program. Previously, Ms. Judge has worked with MHQP as the Director of Patient Experience Surveys, responsible for directing MHQP's patient experience measurement work, including survey administration and reporting. In this role, Ms. Judge also managed MHQP’s patient experience work in areas of emerging interest, including field testing and statewide implementation of the CAHPS Patient-Centered Medical Home survey instrument and leveraging new communication technologies to administer surveys. Ms. Judge received a Master's degree in Public Health with a concentration in Health Policy and Management, from Boston University School of Public Health and a Bachelor of Arts in Psychology from the University of Massachusetts at Amherst.
Char Kasprzak is a consultant for MHQP, previously serving as the Statistical Data Analyst since 2012. She produces and interprets statistical results that describe variation amongst Massachusetts physicians and practices, and provides data quality assurance to projects using SAS. Ms. Kasprzak brings over a decade of experience producing data-driven results using surveys, claims, and other sources in health care analysis settings including the Massachusetts Division of Health Care Finance and Policy, Quincy Medical Center, and the Massachusetts Department of Public Health. She earned a Bachelor’s degree in Sociology from the University of Wisconsin-Madison and a Master’s in Public Health concentrating in Epidemiology and Biostatistics from Tufts University School of Medicine.
John Hayes Mason, Ph.D. joined MHQP in 2014 to assist senior leadership in areas of expanded data capture, analytics and results reporting. Dr. Mason has dedicated over 20 years to leading performance measurement, analytics and evaluation for major health plan and provider organizations. He previously designed patient reported outcome measurement tools during 12 plus years at major teaching hospitals and has held assistant professor positions at two Boston Medical Schools. Dr. Mason has served as President of a national health professionals organization, chaired 23 committees for national or state organizations, published 24 articles in peer reviewed journals and served on national advisory boards for JCAHO, APTA, The Arthritis Foundation and an international pharmaceutical company. He holds a Ph.D. in the areas of Medical Sociology and Criminology from Boston University.
Brian Patrolia has worked with MHQP as a consultant since 2014, and previous to that worked for MHQP since 2004. Mr. Patrolia brings over 25 years experience in the IT field to MHQP, specializing in healthcare quality improvement and reporting and analytic system planning, design and implementation. Prior to joining MHQP, Mr. Patrolia was Director of Information Technology and Senior Programmer for the Picker Institute, a Senior Programmer for Harvard Pilgrim Healthcare, and has worked as an independent consultant to the Institute for Healthcare Improvement and the Centers for Medicare and Medicaid Services. Mr. Patrolia holds a Bachelor's degree in Management Information Systems from the University of Massachusetts.
Janet Peluso has worked as a consultant for MHQP since early 2016. Prior to that, Ms. Peluso served as MHQP’s Vice President of Finance and Contracting. Ms. Peluso provides senior advisory services to MHQP in the areas of contracting, business planning and financial management. Ms. Peluso has over 25 years of experience in a variety of settings, including non-profits, medical groups, and managed care/insurance companies. Ms. Peluso has a Master's in Business Administration from The Wharton School of Business and a Bachelor's in Accounting and Health Systems Management from the University of Connecticut.
William Rogers, Ph.D, has worked with MHQP as a statistical consultant since 2006. He advises MHQP on the development and implementation of quality measurement and results analysis for both the Patient Experience Survey and Clinical Quality measurement programs. Dr. Rogers has over 40 years experience as a health services research statistician. He also consults with Blue Cross Blue Shield of MA and the Institute for Health Care Research and Policy Studies at Tufts Medical Center, and is an adjunct professor at Tufts University School of Medicine and Brown University. He holds a Ph.D. in statistics from Stanford University, and an AB from Princeton University.
Robert Rosofsky has worked with MHQP since 2008. Mr. Rosofsky works to improve patient care and public health through the effective use of information systems. He has been developing and implementing health information systems for over three decades in both the public sector and as an independent consultant.
He brings together an expansive understanding of the public health and health care sectors and offers services in project management, systems analysis, and SAS development.
Jonathan Small is a marketing/communications professional who helps healthcare non-profits develop and implement winning brand strategies and compelling content. He has led all aspects of the marketing/communications function in his 25+ year career.
Prior to becoming an independent consultant in 2015, Jonathan served for five years as the Senior Director of Marketing, Communications and Technology for the National Institute for Children’s Health Quality (NICHQ), helping NICHQ rebuild its core communications processes, materials, website, social media presence, branding strategy and technical platforms. Before NICHQ, he worked for ten years as the Vice President of Marketing and Communications for the Institute for Healthcare Improvement (IHI), where he helped lead the organization to international prominence during a period of extensive growth in revenues, exposure, and influence. Prior to that, he was Director of Communications for Harvard Pilgrim Health Care (HPHC) and Harvard Community Health Plan (HCHP). He received an MBA from the Yale School of Management and a BA from Oberlin College.