Improving Patient Experiences Through Collaboration and Measurement
Since 1995, MHQP has been leveraging its unique position as an independent coalition of key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state. We do this by gathering useful information from patients and providers, making sense of complex data, and extracting and sharing valuable insights with stakeholders.
MHQP’s work is driven by and organized around the principle that the challenges facing healthcare can only be solved through collaboration and innovation across key stakeholder groups ― including patients, who we believe are the most underutilized resources in the healthcare system. MHQP is the neutral body that brings these organizations and individuals together to find shared interests and to solve problems that none can solve alone. Learn More
MHQP is bringing Massachusetts healthcare stakeholders together to create a statewide system for consistently measuring, understanding, and reducing racial and ethnic disparities in patient experiences. We are calling this initiative Measured Equity. Learn More
Learn more about MHQP from some of our key stakeholders:
Barbra Spivak
“That data prompted us to save her life.”
Don Berwick
“They’ve change the way people think in this country.”
Denice Garrett
“You can’t take me off of this council, sorry.”
Jean Yang
“It’s really a gem for the industry.”
News and Views
MHQP Receives PCORI Award to Help Address Mistrust in Healthcare within the Black Community
(August 2024) MHQP is pleased to announce that we have received a funding award through the Eugene Washington PCORI Engagement Award Program, an initiative of the Patient-Centered Outcomes Research Institute, to identify new research directions to address mistrust in healthcare within the
MHQP Helps Push for Primary Care Task Force Legislation
(July 2024) In July, as the Massachusetts Legislature neared the end of its session, MHQP leaders helped push for draft legislation that would establish a Primary Care Task Force in Massachusetts. This Task Force would help lead the Commonwealth out of
MHQP Releases Biennial Clinical Quality Data for Primary Care Practices
(July 2024) While some preventive care measures have rebounded, several have not returned to pre-pandemic levels. Every two years, in partnership with the Center for Health Information Analysis (CHIA), MHQP collects clinical quality performance data from the state’s health
MHQP Welcomes Molly Totman, MPH, as Senior Director of Quality Initiatives
(June 2024) “When you're in healthcare, data is what moves the needle. Having quantitative or qualitative patient experience data as someone on the ground in healthcare and being able to go to your leadership and say, ‘Look how we’re performing,’ or
Boston Globe Editorial Calls for Action on the Primary Care Crisis in Massachusetts
(May 20, 2024) MHQP is pleased to have made a significant contribution over the past few years to the growing awareness of the fragile state of primary care in Massachusetts. Last week, in collaboration with MHQP, the Center for Health Information
CHIA Releases Updated Dashboard to Measure the Health of the Primary Care System in Massachusetts
(May 2024) The Center for Health Information and Analysis (CHIA), in collaboration with MHQP, today released the latest primary care dashboard to monitor the health of the primary care system in the Commonwealth. A high-functioning primary care system can lead to
Key Areas of Impact
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