Improving Patient Experiences Through Collaboration and Measurement
Since 1995, MHQP has been leveraging its unique position as an independent coalition of key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state. We do this by gathering useful information from patients and providers, making sense of complex data, and extracting and sharing valuable insights with stakeholders.
MHQP’s work is driven by and organized around the principle that the challenges facing healthcare can only be solved through collaboration and innovation across key stakeholder groups ― including patients, who we believe are the most underutilized resources in the healthcare system. MHQP is the neutral body that brings these organizations and individuals together to find shared interests and to solve problems that none can solve alone. Learn More
MHQP is bringing Massachusetts healthcare stakeholders together to create a statewide system for consistently measuring, understanding, and reducing racial and ethnic disparities in patient experiences. We are calling this initiative Measured Equity. Learn More
Learn more about MHQP from some of our key stakeholders:
Barbra Spivak
“That data prompted us to save her life.”
Don Berwick
“They’ve change the way people think in this country.”
Denice Garrett
“You can’t take me off of this council, sorry.”
Jean Yang
“It’s really a gem for the industry.”
News and Views
MHQP Looks Forward to Serving on State’s New Primary Care Task Force
(March 2025) In January 2025, Governor Maura Healey signed Chapter 343 of the Acts of 2024, An Act Enhancing the Market Review Process. Section 80 of this Act establishes a new 25-member Task Force on primary care access, delivery, and financial
MHQP’s Natalya Martins Discusses Project to Advance Equity in Endometriosis Care on WGBH’s “All Things Considered”
(March 2025) Black women with endometriosis are often dismissed, misdiagnosed, and denied high quality and equitable care. Their experiences, shared in a recent segment on WBGH’s All Things Considered, underscore the urgent need for systemic change. The conversation between host Arun
MHQP Announces Winners of 2024 Patient Experience Awards
(February 2025) MHQP is pleased to announce the winners of the 2024 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on our annual Patient Experience Survey,
Black, Asian and Hispanic Patients Report Lower Levels of Trust in Their Healthcare Providers Compared to White Patients
(January 2025) MHQP’s Annual Statewide Patient Experience Survey Documents Disparities for Fourth Year in a Row Patient-provider trust is widely viewed as a foundational element of quality patient care. Research shows that higher levels of trust are associated with
MHQP’s Statewide Patient Experience Survey Shows Patients Struggling to Access Primary Care Clinicians for Fourth Year in a Row
(February 2025) While Primary Care Experience Scores Have Improved, Access Remains Below Pre-Pandemic Levels Against the backdrop of some important policy steps to begin addressing the fragile state of primary care in Massachusetts, MHQP is releasing data from its
Expanding MHQP’s Impact: Insights and Opportunities in Behavioral Health
(January 2025) MHQP’s Board of Directors has recommended an expansion in MHQP’s work scope to include primary care-adjacent clinical areas, particularly behavioral health. The Board sees a critical need for MHQP’s measurement expertise and sense-making capabilities in this space, given behavioral
Key Areas of Impact
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