MHQP Announces Winners of 2024 Patient Experience Awards
(February 2025)
MHQP is pleased to announce the winners of the 2024 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on our annual Commercial Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
First conducted in 2005, MHQP’s statewide survey, which is made possible through a collaborative initiative between MHQP, health plans and provider organizations, is a scientifically rigorous assessment of patients’ experiences with primary care that establishes accountability and reliable comparisons of clinician performance for Massachusetts. In 2024, MHQP received more than 30,000 responses to this survey of commercially insured patients from across the state. The results were used to identify the top overall performing adult primary care and pediatric practices in ten performance categories:
- Patient-Provider Communications
- Coordinating Patient Care
- How Well Providers Know Their Patients
- Assessment of Patient Behavioral Health Issues
- Ease of Access to Care
- Empowering Patient Self Care
- Office Staff Professional Excellence
- Patients’ Trust in Their Providers
- Pediatric Preventive Care
- Assessment of Child Development
MHQP also recognizes the practices that achieved the greatest improvement in a performance category in the past year. All award winners will be celebrated at a virtual event hosted by MHQP on February 27, 2025.
“Once again this year, we are thrilled to congratulate the winners of the 2024 MHQP Patient Experience Awards,” said Barbra Rabson, MHQP’s President and CEO. “These practices found a way to rise above the many challenges primary care practices are currently facing and provide best-in-class experiences for their patients. We are pleased to congratulate each of them on behalf of their patients for their exceptional commitment to excellence.”
“Primary care is the cornerstone of our health care system,” said Julita Mir, MD, MHQP’s Board Chair. “At a time when primary care is under tremendous stress in our state, these practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients.”
MHQP offers its hearty congratulations to each of the winners, listed below with the category(ies) in which they are receiving awards:
ADULT CARE PRACTICES:
Atrius Health – Somerville
Patient-Provider Communications
Baystate Medical Practices – Adult Medicine – South Hadley
Assessment of Patient Behavioral Health Issues
Bay State Primary Care – Feeding Hills
Patient-Provider Communications
Coordinating Patient Care
Berkshire Internists of BMC
Coordinating Patient Care
Patients’ Trust in Their Providers
Patient-Provider Communications
Beth Israel Lahey Health Primary Care – Brookline Family Medicine
Office Staff Professional Excellence
Most Improved for Empowering Patient Self Care
Chair City Family Medicine
Patient-Provider Communications
Concierge Medicine – MGH
Empowering Patient Self Care
Most Improved for Empowering Patient Self Care
Easthampton Health Center
Office Staff Professional Excellence
Family Medicine Associates
Patient-Provider Communications
Firefly Health
Patient-Provider Communications
Office Staff Professional Excellence
Coordinating Patient Care
Franklin – Wrentham Family Medicine
Patient-Provider Communications
Lennox Family Health Center
Patient-Provider Communications
Office Staff Professional Excellence
Merrimack Medical & Walk In Center
Ease of Access to Care
MGH Charlestown Healthcare Center
Empowering Patient Self Care
Newton Wellesley Primary Care
How Well Providers Know Their Patients
Patients’ Trust in Their Providers
Ease of Access to Care
One Medical: Copley Square
Patient-Provider Communications
Orchard Medical Associates
Assessment of Patient Behavioral Health Issues
Saint Vincent Group Family Medicine – Shore Drive
Patient-Provider Communications
Office Staff Professional Excellence
Empowering Patient Self Care
Coordinating Patient Care
Scituate Family Practice – Healthcare South
How Well Providers Know Their Patients
Patients’ Trust in Their Providers
Shrewsbury Family Practice
Patient-Provider Communications
South Shore Medical Center – Norwell
How Well Providers Know Their Patients
Springfield Medical Associates
Ease of Access to Care
Sutton Internal Medicine
Office Staff Professional Excellence
UMass Memorial Hahnemann Family Health Center
Office Staff Professional Excellence
Valley Medical Associates
Assessment of Patient Behavioral Health Issues
Wellesley Primary Care Medicine
Patient-Provider Communications
Worcester Internal Medicine
Patient-Provider Communications
PEDIATRIC PRACTICES:
Arlington Pediatric Associates
Patient-Provider Communications
Atrius Health – Kenmore
Patients’ Trust in Their Providers
Bedford Pediatrics
Patient-Provider Communications
Office Staff Professional Excellence
Benjamin, Spingarn, Rottenberg
Office Staff Professional Excellence
Ease of Access to Care
CHA Cambridge Pediatrics
Assessment of Child Development
Chandler Pediatrics
Ease of Access to Care
Chelmsford Pediatrics
Most Improved for Empowering Patient Self Care
Chestnut Hill Pediatrics
Patient-Provider Communications
How Well Providers Know Their Patients
Cove Pediatrics
Office Staff Professional Excellence
Patients’ Trust in Their Providers
Crown Colony Pediatrics
Patient-Provider Communications
Lynnfield Pediatrics
Office Staff Professional Excellence
Marion Pediatrics
Patient-Provider Communications
Empowering Patient Self Care
How Well Providers Know Their Patients
Pediatric Preventive Care
Assessment of Child Development
Most Improved for Empowering Patient Self Care
Mount Auburn Pediatrics
Patient-Provider Communications
Pediatric Associates at Northwoods
Patients’ Trust in Their Providers
Pediatric Associates of Hampden County
Patient-Provider Communications
Pioneer Valley Pediatrics – Longmeadow
Office Staff Professional Excellence
Plymouth Pediatric Associates
Empowering Patient Self Care
Reliant Medical Group – Neponset Street
Assessment of Child Development
Pediatric Preventive Care
Reliant Medical Group – Shrewsbury
Pediatric Preventive Care
Most Improved for Empowering Patient Self Care
TLC Pediatrics
How Well Providers Know Their Patients
Westwood-Mansfield Pediatrics
Empowering Patient Self Care