Now in its fourth decade, MHQP is a trusted, local measurement and reporting organization that equip provider organizations, health plans, policymakers, researchers, and employers with data-driven insights and collaborative strategies needed to improve patient experiences, reduce health inequities, and strengthen primary care in Massachusetts. We do this by:
- Fostering collaboration across stakeholder groups to create a shared understanding of collective challenges and opportunities
- Conducting expert quantitative and qualitative data collection to capture in-depth information about healthcare experiences
- Making sense of this data through expert analyses to generate actionable insights that can help direct quality improvement efforts
- Transparently sharing data, trends and insights with key stakeholder groups, decision-makers and the public to inform policy, support accountability, and drive meaningful action
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Learn more about MHQP from some of our key stakeholders:
Barbra Spivak
“That data prompted us to save her life.”
Don Berwick
“They’ve change the way people think in this country.”
Denice Garrett
“You can’t take me off of this council, sorry.”
Jean Yang
“It’s really a gem for the industry.”
How can MHQP help your organization achieve its strategic goals?
Areas of Impact
News and Views
MHQP Looks Forward to Serving on State’s New Primary Care Task Force
(March 2025) In January 2025, Governor Maura Healey signed Chapter 343 of the Acts of 2024, An Act Enhancing the Market Review Process. Section 80 of this Act establishes a new 25-member Task Force on primary care access, delivery, and financial
MHQP’s Natalya Martins Discusses Project to Advance Equity in Endometriosis Care on WGBH’s “All Things Considered”
(March 2025) Black women with endometriosis are often dismissed, misdiagnosed, and denied high quality and equitable care. Their experiences, shared in a recent segment on WBGH’s All Things Considered, underscore the urgent need for systemic change. The conversation between host Arun
MHQP Announces Winners of 2024 Patient Experience Awards
(February 2025) MHQP is pleased to announce the winners of the 2024 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on our annual Patient Experience Survey,
Black, Asian and Hispanic Patients Report Lower Levels of Trust in Their Healthcare Providers Compared to White Patients
(January 2025) MHQP’s Annual Statewide Patient Experience Survey Documents Disparities for Fourth Year in a Row Patient-provider trust is widely viewed as a foundational element of quality patient care. Research shows that higher levels of trust are associated with
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