MHQP Announces Winners of 2023 Patient Experience Awards
(February 2024)
MHQP is pleased to announce the winners of the 2023 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on our annual Commercial Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
In 2023, MHQP received more than 30,000 responses to this survey of commercially insured patients from across the state. The results were used to identify the top overall performing adult primary care and pediatric practices in ten performance categories:
- Patient-Provider Communications
- Coordinating Patient Care
- How Well Providers Know Their Patients
- Assessment of Patient Behavioral Health Issues
- Ease of Access to Care
- Empowering Patient Self Care
- Office Staff Professional Excellence
- Patients’ Trust in Their Providers
- Pediatric Preventive Care
- Assessment of Child Development
MHQP also recognizes the practices that achieved the greatest improvement in a performance category in the past year. All award winners were celebrated at a virtual event hosted by MHQP on February 29, 2024.
“The winners of the 2023 MHQP Patient Experience Awards found a way to rise above the many challenges primary care practices are currently facing and provide best-in-class patient experiences,” said Barbra Rabson, MHQP’s President and CEO. “We are thrilled to congratulate each of them on behalf of their patients for their exceptional commitment to excellence.”
“Primary care is the foundation of our health care system,” said Julita Mir, MD, MHQP’s Board Chair. “These practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients.”
MHQP offers its hearty congratulations to each of the winners, listed below with the category(ies) in which they are receiving awards:
ADULT CARE PRACTICES:
Adams Internists
Most Improved for Assessment of Patient Behavioral Health Issues
Berkshire Internists of BMC
Patient-Provider Communications
How Well Providers Know Their Patients
Beth Israel Lahey Health Primary Care – Congress Street
Assessment of Patient Behavioral Health Issues
Beth Israel Lahey Health Primary Care – Chestnut Street
Assessment of Patient Behavioral Health Issues
Beth Israel Lahey Health Primary Care – Medfield Family Medicine
Empowering Patient Self Care
Beth Israel Lahey Health Primary Care – Washington Square
Most Improved for Assessment of Patient Behavioral Health Issues
Charles River Medical Associates – Framingham
Patients’ Trust in Their Providers
Family Medicine North
Ease of Access to Care
Benedict Family Medicine
Patient-Provider Communications
Fitchburg Community Health Center
Patient-Provider Communications
Franklin – Wrentham Family Medicine
Office Staff Professional Excellence
Grove Medical Associates
Patients’ Trust in Their Providers
Harbor Community Health Center – Hyannis
Patient-Provider Communications
Harvard Vanguard Medical Associates – Post Office Square
Most Improved for Assessment of Patient Behavioral Health Issues
Lenox Family Health of Berkshire Medical Center
Patient-Provider Communications
Office Staff Professional Excellence
McGrath Medical Group
Assessment of Patient Behavioral Health Issues
Newton Wellesley Primary Care
Coordinating Patient Care
How Well Providers Know Their Patients
Patients’ Trust in Their Providers
Ease of Access to Care
North Shore Physicians Group – Saugus
Empowering Patient Self Care
Personal Physicians Health Care
Office Staff Professional Excellence
Ease of Access to Care
Scituate Family Practice – Healthcare South
Coordinating Patient Care
How Well Providers Know Their Patients
South Boston Community Health Center
Patient-Provider Communications
Southcoast Health Family Medicine
Empowering Patient Self Care
Spencer Primary Care
Patient-Provider Communications
Coordinating Patient Care
PEDIATRIC PRACTICES:
Bass River Pediatric Associates
Patient-Provider Communications
Ease of Access to Care
Berkshire Pediatrics
Pediatric Preventive Care
Brockton Pediatrics
Patient-Provider Communications
CHA Cambridge Pediatrics
Patient-Provider Communications
Chandler Pediatrics
Ease of Access to Care
Child and Adolescent Health Specialists
Patient-Provider Communications
Patients’ Trust in Their Providers
Commonwealth Pediatrics
Office Staff Professional Excellence
Community Pediatrics of Milford
Most Improved for Empowering Patient Self Care
Cove Pediatrics
How Well Providers Know Their Patients
Patients’ Trust in Their Providers
East Milton Pediatric Associates
Patient-Provider Communications
Empowering Patient Self Care
Assessment of Child Development
Harding Pediatrics
Office Staff Professional Excellence
Harvard Vanguard Medical Associates – Braintree
Patient-Provider Communications
Harvard Vanguard Medical Associates – Kenmore
Office Staff Professional Excellence
Harvard Vanguard Medical Associates – Peabody-Lynnfield
Empowering Patient Self Care
Most Improved for Empowering Patient Self Care
Harvard Vanguard Medical Associates – Quincy
Patient-Provider Communications
Pediatric Preventive Care
Harvard Vanguard Medical Associates – Watertown
Office Staff Professional Excellence
Patient-Provider Communications
How Well Providers Know Their Patients
Milton Pediatrics
How Well Providers Know Their Patients
Assessment of Child Development
Most Improved for Empowering Patient Self Care
Pediatric and Adolescent Medicine
Ease of Access to Care
Pediatric Professional Associates
Patient-Provider Communications
Quincy Pediatric Associates – Marshfield
Patient-Provider Communications
Quincy Pediatric Associates – Quincy
Patient-Provider Communications
Reliant Medical Group – Shrewsbury
Patient-Provider Communications
Office Staff Professional Excellence
Swansea Pediatrics
Patient-Provider Communications
Wareham Pediatrics
Empowering Patient Self Care
Patients’ Trust in Their Providers
Assessment of Child Development
Pediatric Preventive Care