Despite Expected Setbacks from the Pandemic, Massachusetts Primary Care Practices Still Improved Patient Experiences in 2021
(March 2022) MHQP’s Statewide Patient Experience Survey Shows Unsurprising Losses Paired with Impressive Gains During the Pandemic
Despite the enormous challenges presented by the COVID-19 pandemic, Massachusetts primary care practices were able to collectively improve experiences for their patients on several key metrics in 2021 as compared to 2019, based on the results